Databases:Sybase ASE, Sybase ASA, Sybase IQ, Microsoft SQL Server, Microsoft Access, Informix, IBM DB2, Oracle
Methodology:UML, E-R Diagrams, Logical and physical data models
Software:PowerDesigner, Microsoft Word, Excel, PowerPoint, Dreamweaver, NetMeeting, Placeware, Centra, Lotus Notes, Paintshop Pro, Crystal Reports, Visual Studio
Hardware:Windows NT, 2000, XP
Professional Experience
Independent Contractor2004 – 2009
On-site PowerDesigner Consulting
As a Sybase Professional Services Consultant, provided custom training on methods for implementing PowerDesigner into current SDLC
Developed and taught customized training sessions on object, data, business process and requirements modeling techniques
One-on-one coaching for usage of modeling techniques in the development environment
Environments included Oracle, MS, SQL Server, and Sybase databases and repository, Powerbuilder, .NET and Java applications, SQL triggers and stored procedures
Data Integrity Analysis
Comprehensive analysis of a number of large Oracle 9i production databases to determine potential areas for data integrity weaknesses
Extensive use of data and object modeling tools to analyze database and application
Analyzed PL/SQL syntax in PowerBuilder 10 applications to determine where-used and SQL efficiency
Significant reduction to number of tables
Recommendations made for additional referential integrity constraints
Recommendations made for table size and content
PowerDesigner Training
Standard delivery of the PowerDesigner Data Modeling, Object Modeling and Business Process Modeling Sybase classes
Certified PowerDesigner Instructor
Custom training developed and delivered based on customer requirements and time-frame
PowerDesigner Developer
Develop custom VB Scripts for PowerDesigner customization based on customer requirements
Extend PowerDesigner functionality via use of Extended Model definitions to implement custom fields, model checking, model transformations, and graphical changes.
Model cleanup and restructuring to achieve graphical appeal, resource efficiency and increased usability
Copywriter
Contracted to Sybase to write technical competitive analysis documents for the PowerDesigner modeling tool
Investigated and evaluated competitive products
Compared business and technical strengths and weaknesses
Wrote marketing materials detailing PowerDesigner's competitive advantages and weaknesses
Application Development
Designed, developed and implemented order processing system for a chain of bakeries
Import orders from Web shopping cart and integration with UPS Online shipping system
System developed using Visual Basic.Net with a Sybase SQL Anywhere database
Windows Forms based with supporting reports in Crystal Reports
Web Development
Develop custom websites using HTML, CSS, Wordpress, Gallery, Miva merchant shopping cart and more.
Macromedia Dreamweaver and Fireworks are primary tools used.
Miva merchant 4 templates modification and integrated plug-ins for specialized shipping calculations, coupons and batch export to back office systems
Sybase, Inc. – Concord, MA1995 – 2004
Principal Product Support Engineer (2001 – 2004)
Drove engineering, marketing and support organizations to insure the highest quality software releases for PowerDesigner, a leading Sybase modeling product
Key member of team that managed the entire release process including feature selection, beta testing, quality assurance, release management and support
Prepared and delivered live and web based technical training and presentations for pre-sales, beta support, user’s groups, attendees at industry conferences, product launches and internal training purposes
Ensured technical accuracy of all new documentation, also coordinated feedback from other editors within the support organizations
Coordinated the master creation and install testing of product software, and published download versions of software to the corporate site
Extensive involvement in usability testing process
Expanded customer support community via use of Web content, newsgroups and code exchange systems
Key member of team responsible for redesign of the Sybase public website
Administered database server lab for use by internal support; supported all Sybase DBMS’s (ASE, ASA, and IQ), Oracle, Microsoft SQL Server, IBM DB2, Informix and MySQL
Manager PowerDesigner Technical and Product Support (1996 – 2001)
Built and managed a team of engineers providing direct customer support for PowerDesigner, an object, data and business process modeling tool
Established an internet based support community via the use of technical content on websites, list servers, newsgroups and code exchange forums
Wrote, published and performed technical reviews on all PowerDesigner technical documents published on Sybase’s public website and external publications
Technical lead on development of public customer education courses
Instructed public customer education courses
Technical Support Engineer (1995 – 1996)
Provided direct customer support for PowerBuilder and PowerDesigner
Rule Industries, Inc. – Burlington, MA1989 – 1995
IT Manager
Managed all information system activities for a $60 million manufacturer of marine accessories and commercial hardware
Designed, developed and implemented a Cobol based general accounting, order processing and inventory management system running on Wang VS hardware
Managed a team of technical staff responsible for all aspects of IT
Implemented EDI solution for electronic link with major suppliers and customers
Education
Bachelor of Science:Business / Economics – Gordon College, MA
Continuing Education:courses in Java, JavaScript, PowerBuilder, C#, and
